Nice to meet you.

I’m Tommaso Nervegna, Service Design Lead of the PwC Italy Customer practice.


As A passionate, multidisciplinary designer and creative director, I spent more than 10 years practicing and studying design and creative disciplines including visual Design, interaction Design, front-end development, user experience and digital marketing across multiple geographies and cultures.

My daily task is to educate my team and clients on emerging short and long-term technological and cultural trends that influence digital marketing, user experience, and advertising strategies.

My goal is to delight customers and users with functional, data-driven, beautiful, and purposeful digital solutions by creating a solid bridge between user experience and innovation, always keeping in mind the synergy between great design and commercial effectiveness.

As Service Design Director, I lead multidisciplinary teams on projects with Fortune 500 companies to help create an innovative vision of their customer experience.

Thanks to an agile and data-driven project approach, I facilitate future strategies by making sure that these equally balance user and business needs. 

Key tasks and responsibilities:

  • As the Creative lead, I'm responsible for the quality of all deliverables across a variety of projects.
  • Communicate and envision service concepts and ideas using methods & tools that illustrate all the components and touchpoints of the service. 
  • Inspire innovative approaches to design, using design thinking facilitation techniques.
  • Balance the client’s business objectives whilst meeting the user experience objectives of the project.
  • Keep up to speed with new technological developments applicable to Accenture Interactive’s design core.


Please feel free to follow me on Twitter or email me at

I read every email I recieve, but I often don’t respond in a timely manner, if even at all. Please don’t take it personally if I don’t write back, just remember that you are still awesome.


  • Design Thinking
  • Service Design
  • Product Management
  • UI/UX Design
  • Front-end Development
  • Agile
  • Service Design

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